Help and refunds

Ask Ali for help

For missing files, access trouble or questions about the kit, contact Ali El Bourdany, Dorm Chef’s seller in Egypt.

Write to [email protected]

Include your order reference, the email used at checkout and a short description of the issue. Do not send full card details or passwords. Check your purchase status before trying to pay again.

Case-by-case refunds

Dorm Chef reviews refund requests case by case. We consider the circumstances of each request, including access problems, file faults and whether the product matches its description. A request is not automatically approved.

Send your request to the email above so Ali can review it. If a refund is approved, it is processed through Whop. No fixed refund or response-time guarantee is offered.

Payment problems

For an unrecognized charge or a payment-processing issue, contact Whop directly.

Whop payment support: [email protected]

Read Whop’s Buyer Terms

Your consumer rights

This case-by-case policy does not limit mandatory consumer rights, including any applicable rights for faulty or misdescribed digital content or cancellation rights. Your bank or card-issuer rights are not removed.